Refund and Returns Policy
At Hairport, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy to understand your rights and how to initiate a return or request a refund.
Returns
Eligibility for Returns
To be eligible for a return, your item must:
Returns
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging with all tags and labels attached.
- Be accompanied by a receipt or proof of purchase.
Non-Returnable Items
Certain items are non-returnable, including:
Certain items are non-returnable, including:
- Some health and personal care items
Return Process
- Initiate a Return: Contact our customer service team at [email protected] within 30 days of receiving your order to initiate a return. Provide your order number and the reason for the return.
- Approval: Once your return request is approved, you will receive instructions on how to send your item back to us.
- Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- Approval: If approved, your refund will be processed, and will be credited to your original method of payment within 5-7 working days.
- Rejection: If rejected, we will provide the reason for the rejection and return the item to you.
Late or Missing Refunds
If you haven’t received a refund yet:
If you haven’t received a refund yet:
- Check Your Account: Check your bank account or credit card statement again.
- Contact Your Bank: It may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at info@hairport.com with your order number and details of the issue.
Shipping Returns
To return your product, you should mail your product to:
Hairport Returns
ASK BEAUTY AND WELLNESS PRIVATE LIMITED
Shop No.192, Malakpet, Old Malakpet, Saidabad, Hyderabad- 500036, Telangana
Contact Us
For any questions regarding our Refund and Returns Policy, please contact us at:
Email: [email protected]
Phone: +91 8977539331
Thank you for shopping with Hairport. We appreciate your business and are committed to providing you with the best possible customer service experience.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at info@hairport.com with your order number and details of the issue.
Shipping Returns
To return your product, you should mail your product to:
Hairport Returns
ASK BEAUTY AND WELLNESS PRIVATE LIMITED
Shop No.192, Malakpet, Old Malakpet, Saidabad, Hyderabad- 500036, Telangana
Contact Us
For any questions regarding our Refund and Returns Policy, please contact us at:
Email: [email protected]
Phone: +91 8977539331
Thank you for shopping with Hairport. We appreciate your business and are committed to providing you with the best possible customer service experience.
